Shipping policy

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out. 

We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed. Please also consider any holidays that might impact delivery times.

Please note: Due to the current COVID-19 pandemic, our couriers may experience delays in shipping and updating of information due to the restriction of shipping lines. Important medical supplies such as masks and medical equipment are being prioritized for shipment during this period. Please allow additional 1-2 weeks for your order to be delivered after it has been processed. Please be assured that we will monitor all orders until it reaches you smoothly. We thank you for your understanding during this difficult time.

Import Taxes & Duties
Import taxes and duties are covered by Frenchie Field.

Wrong address disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is a small window to correct an incorrect shipping address. Please contact us immediately at hello@frenchiefield.com if you believe you have provided an incorrect shipping address.

Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier.